Katherine Liu
UX Designer with 3 years of industry experience
Background in human-computer interaction and journalism
Previously designing learning experiences @ Amazon Robotics
MS in HCI+Design, University of Washington
BS in Journalism, Northwestern University
Improving customer workflow w/ AI assistant
Helping airline staff better prepare for and anticipate customer interactions and needs.
United Airlines | Service design | 2024
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Redesigning technician knowledge center
Improving how 10,000 technicians use documentation at robotic fulfillment centers.
Amazon Robotics | Web design | 2023
Contact for more information
Macbook Pro
Redesigning HCI graduate program website
Improving and standardizing the website for over 30,000 visitors and prospective students
University of Washington | Web design | 2024
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Macbook Pro
Improving usability of call analytics dashboard
Improving call center employee experience using Hiya’s new B2B call analytics dashboard
Hiya Inc. | User research | 2024
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Macbook Pro