Katherine Liu
UX Designer with 3 years of design experience
Background in human-computer interaction and journalism
Previously designing learning experiences @ Amazon Robotics
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Predictive AI assistant for airline staff
An AI solution to help airline staff better prepare for and anticipate customer interactions and needs in the lobby
United Airlines | Service design | Mobile | 2024
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Call analytics dashboard usability study
Improving call center employee experience using Hiya Inc.'s new B2B call analytics dashboard
Hiya Inc. | User research | Web | 2024
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Macbook Pro
MHCI+D Graduate program website redesign
Improving and standardizing the website for over 30,000 visitors and prospective students
University of Washington | Web | 2024
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Macbook Pro
Technician knowledge center redesign
Improving how 10,000 technicians use documentation at robotic fulfillment centers.
Amazon Robotics | Web | 2023
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Macbook Pro
